When you rent a vehicle from A&F Rent A Car, you enter into a rental agreement that includes these terms and conditions. This agreement is between you (the "Renter") and A&F Rent A Car ("we," "us," or "our").
The rented vehicle must only be driven by the Renter or an authorized additional driver who has been added to the rental agreement. The vehicle must be used in accordance with Philippine traffic laws and regulations.
The rental period begins on the date and time specified in your booking confirmation and ends on the agreed return date and time. Extensions must be requested and approved before the end of the original rental period.
The Renter agrees to pay all rental fees, including daily rates, insurance fees, fuel charges, and any applicable taxes. Additional charges may apply for late returns, damage to the vehicle, traffic violations, or excessive mileage.
Basic insurance coverage is included in all rentals. Optional comprehensive insurance is available for an additional fee. The Renter is responsible for any damage not covered by the selected insurance plan.
Cancellation policies vary by booking type. Standard bookings may be cancelled up to 24 hours before the rental start time for a full refund. Cancellations made less than 24 hours before the rental start time are subject to a cancellation fee.
The Renter is responsible for any damage to the vehicle during the rental period, including but not limited to accidents, theft, vandalism, or mechanical damage caused by misuse. The Renter must report any incidents immediately to A&F Rent A Car and local authorities if required.
The vehicle may not be used for: racing, off-road driving, towing, commercial purposes (unless specifically authorized), transporting illegal substances, or any activity that violates local laws or regulations.
We collect personal information such as your name, contact details, driver's license information, reservation details, and rental history. We may also collect information about your vehicle usage during the rental period for safety and security purposes.
We use your personal information to process your bookings, manage your account, provide customer support, and improve our services. We may also use your information for marketing purposes with your explicit consent.
We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as reservation processors and insurance providers. We may also disclose your information when required by law or to protect our rights and property.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. We regularly review and update our security practices to ensure the safety of your data.
You have the right to access, correct, or delete your personal information. You may also request a copy of the personal information we hold about you. To exercise these rights, please contact our customer service team.
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We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Rental records are typically kept for 7 years for tax and legal purposes.
To book a vehicle, you must be at least 21 years old and possess a valid driver's license that has been held for at least one year. International customers must have a valid international driver's license or a license from their home country with an official translation.
Your booking is confirmed once you receive a confirmation email from A&F Rent A Car. Please review all details in the confirmation email to ensure accuracy. Any discrepancies should be reported immediately.
A deposit is required at the time of booking to secure your reservation. The full rental reservation must be made at the time of vehicle pickup. We accept major credit cards, debit cards, and cash reservations. A security deposit will be held on your credit card during the rental period.
While we make every effort to provide the specific vehicle model you reserved, we reserve the right to substitute a similar or upgraded vehicle at no additional cost if your chosen model becomes unavailable due to unforeseen circumstances.
Vehicles must be picked up and returned at the agreed location, date, and time. Late returns may incur additional charges calculated on an hourly basis. Early returns do not qualify for partial refunds unless arranged in advance.
Bookings can be modified or cancelled through our website or by contacting customer service. Modification fees may apply depending on the changes requested and timing. Cancellation policies vary by booking type and are clearly stated during the booking process.
If you fail to pick up your reserved vehicle within 2 hours of the scheduled time without prior notification, your booking may be cancelled and you may forfeit your deposit.
You need a valid driver's license (held for at least one year), a major credit card in your name, and a valid ID or passport. International renters must have an international driver's license or a license from their home country with official translation.
Most of our rental packages include unlimited mileage within the Philippines. However, certain premium vehicles or special promotions may have mileage restrictions. Any limits will be clearly stated in your booking confirmation.
Yes, you can extend your rental period by contacting our customer service at least 24 hours before your scheduled return date. Extensions are subject to vehicle availability and may affect your rental rate. Same-day extensions may incur additional fees.
Late returns are subject to additional charges. We provide a 1-hour grace period, after which you will be charged for an additional day. Please contact us if you anticipate returning the vehicle later than scheduled to avoid unnecessary charges.
Our standard rental price includes the vehicle rental, basic insurance coverage, 24/7 roadside assistance, and unlimited mileage (for most vehicles). Additional services such as GPS, child seats, additional drivers, or comprehensive insurance are available for an extra fee.
In case of an accident: 1) Ensure everyone's safety and call emergency services if needed, 2) Contact A&F Rent A Car immediately at our 24/7 hotline, 3) Do not admit fault or sign any documents, 4) Take photos of the damage and get a police report if required, 5) Collect contact information from other parties involved.
Yes, additional drivers can be added to your rental agreement for a daily fee. All additional drivers must meet the same requirements as the primary renter (valid license, minimum age, etc.) and must be present during vehicle pickup to complete the necessary paperwork.